2023 Summer Student - Customer Service Ambassador 

The City of Thorold is currently accepting applications for the position of Customer Service Ambassador for the 2023 Summer Season.

Work schedules may include evenings, weekends and holiday shifts; hours of work will vary and can be up to 40 hours per week. Successful candidates are expected to be available as follows:

• part-time May, June, September
• full time July and August

Successful candidates are expected to be available the duration of the summer season and requests for time off outside of regularly scheduled days off will be limited. 

Anticipated contract duration: May 6th to Monday October 9th
Wage: $16.25-17.00 per hour. 

The successful applicant must be registered for Post-Secondary school in Fall 2023.

Staff work location will alternate between the Lock 7 Tourism Centre and Outdoor Pool. 

Posting will be available until all positions have been filled. 

Duties

Thorold Community Pool

Under the direction of the Aquatic Supervisor, successful applicants will be responsible for the daily administrative functions of the Thorold Community Pool.

Duties include but may not be limited to:

• Greet patrons and facility guests as they arrive to the Pool
• Register participants for Aquatic Programs and Swim Passes via Activenet Software
• Take payments for drop-in and registered swim programs
• Assist with maintenance, cleaning and disinfecting of pool amenities including lobby, office and change rooms
• Respond to customer calls and email inquiries
• Manage facility capacity
• Support Aquatic Staff with administrative functions, including, but not limited to, managing attendance lists and pool records
• Answer questions from the general public and patrons
• Other duties as assigned

Lock 7 Viewing Centre

Under the direction of the Administrative Assistant to Mayor, successful applicants will be responsible for the daily administrative functions of the Thorold Lock 7 Viewing Centre. 

Duties include but may not be limited to:

• Greet visitors as they arrive to the Viewing Centre
• Provide information regarding the Lock 7 ship schedule, promoting Thorold business, and local events and activities
• Assist with maintenance, cleaning and disinfecting of viewing centre amenities including lobby, office and washroom 
• Respond to customer calls and email inquiries
• Track facility measurables including daily attendance, purpose of guest visits and frequently asked questions
• Answer questions from the general public and patrons
• Other duties as assigned

Requirements

• Current Standard First Aid with CPR-C is considered an asset
• Previous experience in Recreation and/ or Tourism Sector is considered an asset
• Demonstrated high level of organizational and customer service skills
• Computer proficiency, including Microsoft Office, Outlook, and Activenet (or equivalent)
• Successful candidates 18 or older will be expected to provide current Criminal Reference Check/ Vulnerable Sector check